Once you have completed the correct forms and have your certificate of insurance please email everything to Martha@propheaven.com and Shannon@propheaven.com. If you are unable to email the forms please fax everything to (818) 841-3121.
The Forms and Policies documents are in Adobe Portable Document Format (PDF). If you cannot download or see them, click the "Get Acrobat Reader" Icon to download the latest Acrobat Reader program from the Adobe web site.
IF YOU DO NOT HAVE AN OPEN ACCOUNT WITH LENNIE MARVIN’S PROP HEAVEN, WE REQUIRE THE FOLLOWING:
Payment for your rental fees is due at the time of pick up. Please make arrangements to have all required paperwork filled out prior to pick up. You may download a credit card authorization form from our website www.propheaven.com.
A General Liability Insurance binder listing Lennie Marvin’s Prop Heaven as Certificate Holder and “Additional
Insured”. The insurance binder must be valid for at least two weeks beyond the length of the rental.
A deposit is required for all C.O.D. accounts
DEPOSIT WITH INSURANCE: A Property Coverage Insurance binder with Prop/Sets/Wardrobe coverage listing Lennie Marvin’s Prop Heaven as Certificate Holder and “Loss Payee”. The insurance binder must be valid for at least two weeks beyond the length of the rental.
A deposit equivalent to the deductible amount of the Props/Sets/Wardrobe coverage stated on the certificate.
DEPOSIT WITHOUT INSURANCE: A deposit equivalent to the full declared value of the items you are renting.
PAYMENT AND DEPOSIT ARE ACCEPTED IN THE FOLLOWING METHODS
FOR PAYMENT: Funds are verified on all checks. COMPANY INFORMATION MUST BE PRINTED ON THE CHECK
FOR DEPOSIT: It is Lennie Marvin’s Prop Heaven’s policy to hold all “deposit checks”. The deposit check will only be returned when all props are returned and processed by our Receiving Department. If there are any charges for Loss and Damage or Additional Weeks, these charges must be paid in full immediately or they will be deducted from the deposit check and the remaining deposit funds will be returned to you.
FOR PAYMENT: A credit card authorization form must accompany all orders paid by credit card. The credit card authorization form authorizes Lennie Marvin’s Prop Heaven to bill the card for rental charges, late charges, handling charges and/or loss and damage charges.
FOR DEPOSIT: Deposits will be run as an “Authorization Hold”* on funds. If props are returned on time without any loss or damages, the hold will be released. If props are lost, damaged and/or returned late, Lennie Marvin’s Prop Heaven will notify the contact on the contract/invoice of the fees involved before they are charged to the credit card. We strongly advise against using debit cards for deposits. Please contact Shannon Lugo, in accounting, at Shannon@propheaven.com if this is your only method of payment for deposits.
*Authorization hold is authorizing (charging) a credit card and holding this balance as unavailable until the hold "falls off." Authorization holds can fall off the account (thus rendering the balance available again) anywhere from ten (10) – thirty (30) days after the transaction date depending on your bank's policy.
In order to establish credit with Lennie Marvin’s Prop Heaven, we request that you complete a credit application.
If approved, it normally takes 10 working days to review the application and set up an account. In the interim, we ask that you post a deposit and pay your rental fees in advance of picking up your order. Please contact our Accounting Department at (818) 841-5882 for an application. When applying for credit with Lennie Marvin’s Prop Heaven we ask that you also provide us with the following information:
• A contact name, email, and phone/fax number for your Accounts Payable Department
• Our purchase order policy
• A list of “authorized” account users. Please include their names, titles, emails, and phone numbers.
Props are rented and invoiced on a weekly basis. The rental period begins on the day of pick-up and continues for seven days. If items are picked up on Monday, the return date is the following Monday.
**Handling Charges: If an order is cancelled after it has been processed and pulled, a 25% re-stocking fee (handling charge) will be assessed.
We offer production rental discounts to our clients. Production rentals must be worked out in advance and are not discounted automatically. We do require that production rental invoices be paid within 30 days of pick-up for all customers who have a credit account with Lennie Marvin’s Prop Heaven and at the time of pick up for C.O.D. clients. We do not provide “credits” or “refunds” if the props are returned early.
Requests for student discounts will be submitted to Dan Schultz for approval. In order to process a discount, we will require:
• A valid student identification card.
• A letter from the institution (on official letterhead) confirming that the order is for a student film. The letter should contain the name and phone number of a contact person at the institution.
• A current and valid Certificate of Insurance from the institution.
In the event that you have questions about our policies, please do not hesitate to contact us.
For accounting inquiries please contact Shannon Lugo (Shannon@propheaven.com).
For any other inquiries please feel free to contact Dan Schultz (Dan@propheaven.com).
Thank you. We appreciate your patronage.